Technical Support Specialist
Hybrid – San Antonio, TX or Arlington, VA
***US Citizenship Required***
We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow and/or SharePoint are a plus!
Job Description:
Maintain program-wide approaches, plans, policies, and procedures. Responsibilities include:
- Ensure automation capabilities function properly in ServiceNow
- Troubleshoot and escalate automation breaks when necessary
- Manage content for over high volume tools (in ServiceNow)
- Assist audit team with audit discrepancies for immediate resolution
- Provide technical configuration requirements for technical team to perform ServiceNow enhancements
- Work consistently with cross-functional teams when onboarding new tools/systems into ServiceNow
- Work closely with PMO to ensure access requests meet client policies and compliance
- Maintain internal process document and templates
- Manage Project SharePoint access requests
Minimum skills and qualifications:
- ServiceNow Tools Administrator: Beginner
- Security Compliance Operations: Beginner
- Microsoft SharePoint Administration: Beginner
- Communications Development and Delivery: Advance
- Business Operations Management: Beginner
Preferred skills and qualifications:
- High School Diploma; Bachelor’s Degree preferred or equivalent relevant experience
- 0-2 years of administrative support or project coordination experience on government contracts
